A practical guide to EV charging infrastructure maintenance and repair

According to a recent report from J.D. Power, over 20% of EV drivers using public charging stations experienced charging failures or equipment malfunctions that left them unable to charge their vehicles. Whether for public charging or fleet charging, the uptime and availability of our nation’s charging infrastructure is critical to ensuring the further adoption of electric vehicles.

This presentation from BGIS highlights best practices for ensuring charger reliability from the over 3,000 chargers and 40,000 commercial real estate facilities under their operations and management. We’ll discuss 24/7 operations, proactive monitoring, standardized dispatch and tracking, full lifecycle asset management, integrated safety processes, training and certifications, parts and equipment logistics, and risk management.


  • Greg Woodhouse, North American Vice President, Professional Services at BGIS
  • Andrew Hicks, National Director, E-Mobility at BGIS

This session was recorded at the EV & Charging Expo on May 1, 2024, at the Enercare Centre in Toronto.